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Sr. Sales and Service Representative ($17Hr + Commission) in Conyers, GA at Terminix

Date Posted: 2/4/2023

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Conyers, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/4/2023

Job Description

Position Overview

Come join the Terminix family in this advanced position to assist customers and expand relationships!  All from the comfort of your home! 


Terminix is committed to your success.  By providing an $17/hr starting compensation, plus the ability to earn commissions, you have the opportunity to not only earn over $50K/year, but also be part of a world-class organization that offers full benefits, paid vacation, and the chance to grow your career through one of nine career paths.   


As a Sr. Customer Care Representative you will handle inbound service inquiries, create leads, and sell new services from these contacts. THIS IS A SERVICE + SALES ROLE.   


This is a remote job opportunity, so you’ll never have to leave the comfort of home as long as you have reliable internet access (25Mbps download & 5Mbps upload speeds).


Job Responsibilities 

  • Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
  • Offers creative Home Inspection leads to all customers that qualify
  • Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
  • Cultivates and maintains on-going customer relationships
  • General knowledge of the organization, products, and/or services
  • Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
  • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
  • Communicates with branch personnel to resolve service and scheduling issues
  • Initiates outbound customer service calls for various campaigns
  • Handles tech line support

Job Requirements 

  • High school diploma or GED 
  • Combined 1-2 years of sales and customer service experience
  • Ability to use a personal computer or CRT 
  • Basic knowledge of Microsoft Word, Excel, and Windows
  • Ability to type 25 wpm preferred 
  • Good verbal, written, and interpersonal communication skills 
  • Ability to work in a fast-paced environment 
  • Good problem-solving skills 
  • Ability to work flexible schedule, including weekends and holidays 
  • Must be dependable and consistently punctual for all scheduled shifts 
  • A private home office/workspace suitable for working remotely during scheduled shift
  • Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable 
  • Child / dependent care as necessary during the hours of scheduled shift

Physical Demands and Working Conditions 

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Incumbent must be prepared to: 

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. 
  • Sit for long periods of time while using office equipment such as computers, phones etc. 
  • Perform repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment 
  • Express or exchange ideas with others using spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in sounds in the environment. 

Incumbent is required to have: 
 

  • Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control and accuracy, such as preparing and analyzing data, viewing computer screens and expansive reading. 

Terminix is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. 


Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Terminix companies are proud to be EOE.


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Terminix companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.


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